The Dining Director Who Never Left with Tracy Lichti of New Cassel Retirement Center

On this first episode of “People Worth Caring About," hosts Peter Murphy Lewis and Jalene Carpenter talk to Tracy Lichti, President and CEO of New Cassel Retirement Center. Tracy shares her journey and opens up about the emotional depth, purpose, and leadership required in the long-term care industry. She reflects on launching the Nebraska LEAD Program, the power of planting seeds in others, and what it really means for caregivers to make space for families just to be family.

Key Takeaways:

(03:24) Tracy created the Nebraska LEAD program to address leadership pipeline gaps.

(04:59) Former LEAD participants now serve on boards and mentor rising talent.

(08:41) Tracy built trust in a struggling facility by committing long-term.

(13:02) End-of-life care should focus on comfort, dignity, and meaningful experiences.

(14:31) Losing a beloved resident reminded Tracy why emotional care matters most.

(20:44) Children raised around care environments often grow into more empathetic adults.

(25:45) Showing behind-the-scenes care work to boards can deepen institutional support.

(27:50) The general public still misunderstands the full scope of caregiving.

(34:28) Even during crises, creative staffing solutions can preserve resident-family connections.

(40:41) Imagining a future where residents lead — not just inform — their care.

Resources Mentioned:

New Cassel Retirement Center | Website

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