Solving the Staffing Crisis From Within with Aimee Middleton of Good Samaritan

In this episode, Aimee Middleton, Chief Operating Officer at Good Samaritan, shares stories from her journey into long-term care, lessons learned through leadership transitions, and her vision for the future of senior care. From evacuating an entire campus during a hurricane to reducing agency reliance by over 40%, Aimee offers insight into what it takes to lead with heart, grit, and clarity in a challenging industry.

Key Takeaways:

(04:54) Discovering a love for customer service and people.

(09:46) Realizing long-term care is about more than business.

(10:56) Learning from front-line team members.

(13:44) Bringing 500+ leaders together each year to align.

(15:24) Preferring the “dollar tour” of facilities.

(18:01) Creating super teams to reduce agency staffing.

(19:55) Flying into a hurricane to protect residents.

(24:16) Winning others over is less about sales and more about building authentic connections.

(32:26) Fighting to remove documentation burdens through AI.

(35:37) Advice for younger professionals: enjoy each stage, and it’s okay to make mistakes.


Resources Mentioned:

Good Samaritan | Website

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